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Post by loobyloo on Aug 9, 2019 7:18:11 GMT 1
Yesterday morning after unable to send a WhatsApp message - found out that internet connection was down.
Message kept saying ''check your internet connection'' I did this in ''settings'' it showed internet was on + the
signal-strength ''strong''
Switched everything off waited 2mins then switched everything on plugs all ok, lights all on & working.
Unplugged everything waited then plugged each 1 back in again, lights all on & working.
This went on all day - was able to make & receive a phone call but no messaging service.
Last night before retiring - unplugged from the electric wall-socket (thought it might reset itself)
This morning plugged into the electric socket tv all working, router lights all on & working but no
internet connection.
I've managed to find out that the DNS Server isn't responding - so I'll Tel Chiclana Wifi when they open at 9am.
Is anyone else experiencing this? Chiclana Wifi have always been very good at letting us know if they are
working on anything or system is down.
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Post by loobyloo on Aug 9, 2019 9:54:09 GMT 1
UPDATE: NOW SORTED
Tel Chiclana Wifi at 9.10am today, told by office they could see the router was working fine.
(presumably my Tel No showed my clients a/c)
However aerial needs reconfiguring: tecno guy out at present - will do it from there (the office)
when he returns about 1hr.
Internet back on at 10.10am today, WhatsApp messages coming thru.
Almost the same time 10.12am received Tel call from tecno guy ''just checking if internet back on''
I replied ''yes it is & many thanks!
(pity I wasted a whole day yesterday presuming it was my end) - never mind Hey ho! now all ok -
whatever did we do before Whatsapp
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Post by davexf on Aug 9, 2019 11:59:29 GMT 1
UPDATE: NOW SORTED Tel Chiclana Wifi at 9.10am today, was told by office that they could see (presumably via my tel no)that my Router all working fine, but Aerial needs reconfiguring. Tecno guy out at present but will do it from there (the office) when he returns - will be about 1hr. Internet back on at 10.10am today, WhatsApp messages started to come thru, received Tel call from Tecno guy ''checking if internet back on'' I replied ''WhatsApp working fine thank you'' (pity I wasted a whole day yesterday presuming it was my end) - never mind Hey ho! now all ok - whatever did we do before Whatsapp Hola, Before WhatsApp we actually used the phone as a phone and talked to someone LOL Davexf |
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Post by meandyou on Aug 9, 2019 18:05:51 GMT 1
My TV has been playing up now rang Steve Harris and he informed me it is sky internets problem x(only them) tried to contact them now answer. Could anyone tell me best number to call.Will not be a happy bunny if it remains like this all weekend
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Post by davexf on Aug 9, 2019 18:10:31 GMT 1
Hola
I've had an email from Sky Internet saying
Dear customer,
We contact you to inform that one of our main providers is suffering an issue in the area. This issue concern our Internet service, so meanwhile we are keeping a minimum service through our backup. For that reason, you can notice your speed slower than normal.
We would also inform you that at the end of this month we will have a new fiber optic. This means that our Internet service will improve.
Apologies for the inconveniences
So I tested it and I still get 15Mb download but tried switching to my Vodafone phone s router and TV isn't brilliant
Davexf
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Post by meandyou on Aug 9, 2019 18:16:36 GMT 1
Our TV is on and off all the time it is hopeless
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Post by davexf on Aug 9, 2019 21:16:37 GMT 1
Our TV is on and off all the time it is hopeless Hola Have you done a speed test? It may give a clue as to the problem Davexf |
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Post by davexf on Aug 9, 2019 21:34:26 GMT 1
Hola
From Sky Internet (Co-Fi)
Latest update:
The fiber optics are being replaced at the moment, it’s a 200m long cable they have to replace hence the long wait.
They have to move a lot of equipment to replace it.
Sorry for the trouble.
Davexf
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Post by brian on Aug 10, 2019 12:06:34 GMT 1
I have the same problems on sky internet if this going to last for another month I would like to find a alternative any recommendations
thanks
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Post by davexf on Aug 10, 2019 17:00:08 GMT 1
I have the same problems on sky internet if this going to last for another month I would like to find a alternative any recommendations thanks Hola I've just had word that they should be finished by 8pm tonight. Davexf |
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